FCI Customer Support
FCI provides the following
ways for its customers to access support:
FCI Support Center
The FCI Support Center is a Remote Site Support (RSS) level 3R2-compatible server that can be accessed
via the Internet. Connecting to RSS is the quickest and easiest way to access
Program Correction Reports (PCRs), Notes of Interest (NOIs), and the lastest Product Releases for STAR, OTS, AccommoDate, IDS-2200
and LIBMGR. Learn how
Product News, Media Manager EMU notification, and Media Manager Exec PLE update information and CSC EMU notification is also available via RSS.
Alternatively, you can receive this information automatically via
On-Line Web Support
Logon with your Customer ID and Password, or click Registration Form to sign up.
After logging on to FCI On-Line Web Support, you can select NOIs, PCRs, and EMUs by product and product level. You will also have access to the latest product manuals,
or you can use the Search function for finding all available product documents by release level or date range of publication.
On-Line Web Support is available for all FCI customers with a current maintenance agreement for STAR-1100, OTS-1100, AccommoDate, IDS-2200 or LIBMGR.
The Telephone Support number for Formula Consultants Inc. is
(714) 778-0123 ext. 5
Normal hours: Mon - Fri, 8:00 AM to 5:00 PM Pacific Time.
Emergency Support: 24 hours/7 days.
After business hours, leave your name and phone number along with a brief explanation of the problem. A Product Support
representative will be paged, and will return your call promptly.
The Fax Support number for Formula Consultants Inc. is
While our Fax line is open 24 hours a day,
7 days a week, Fax messages are reviewed only during normal business hours.
Internet E-Mail Support
The Product Support
group can be reached via e-mail at:
IDS@formula.com, or LIBMGR@formula.com or
The E-mail will be broadcast to all members of the appropriate Product Support group to ensure a prompt answer.
Please direct general support questions to:
Web E-Mail Support
Don't have a client e-mail program installed on your PC? No problem. Contact us via our web site's built-in Web E-Mail page.
It's easy! Just give us your name and information; select a subject; type in your question, problem, or comment; and click Send.
Your Web E-Mail will be directed to the appropriate FCI department, and you may expect a prompt answer.
Click the link to go to the FCI Web E-Mail page.
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Consultants Inc. All rights reserved.