FCI Customer Support

FCI Customer Support

FCI provides the following ways for its customers to access support:

FCI Support Center

The FCI Support Center is a Remote Site Support (RSS) level 3R2-compatible server that can be accessed via the Internet. Connecting to RSS is the quickest and easiest way to access Program Correction Reports (PCRs), Notes of Interest (NOIs), and the lastest Product Releases for STAR, OTS, and AccommoDATE. Learn how

Product News, Media Manager EMU notification, and Media Manager Exec PLE update information is also available via RSS. Alternatively, you can receive this information automatically via e-mail.

On-Line Web Support

Logon with your Customer ID and Password, or click Registration Form to sign up.

After logging on to FCI On-Line Web Support, you can select NOIs, PCRs, and EMUs by product and product level. You will also have access to the latest product manuals, or you can use the Search function for finding all available product documents by release level or date range of publication.

On-Line Web Support is available for all FCI customers with a current maintenance agreement for AccommoDATE, OTS-1100, or STAR-1100.

Telephone Support

The Telephone Support number for Formula Consultants Inc. is

(714) 778-0123 ext. 5

Normal hours: Mon - Fri, 8:00 AM to 5:00 PM Pacific Time.

Emergency Support: 24 hours/7 days.
After business hours, leave your name and phone number along with a brief explanation of the problem. A Product Support representative will be paged, and will return your call promptly.

Fax Support

The Fax Support number for Formula Consultants Inc. is

(714) 778-6364

While our Fax line is open 24 hours a day, 7 days a week, Fax messages are reviewed only during normal business hours.

Internet E-Mail Support

The Product Support group can be reached via e-mail at:
STAR@formula.com, or
OTS@formula.com, or AccommoDATE@formula.com.

The E-mail will be broadcast to all members of the Product Support group to ensure a prompt answer.

Please direct general support questions to:
Support@formula.com

Web E-Mail Support

Don't have a client e-mail program installed on your PC? No problem. Contact us via our web site's built-in Web E-Mail page.

It's easy! Just give us your name and information; select a subject; type in your question, problem, or comment; and click Send. Your Web E-Mail will be directed to the appropriate FCI department, and you may expect a prompt answer.

Click the link to go to the FCI Web E-Mail page.

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