| Scope
Customer's primary MAPPER application (PROS) provides
three criteria services: help desk, sales and contacts, and contact
management. Customer needs to modernize help desk service
to be accessible through Internet-based web pages. Sales and
contract functions need to be integrated with recently installed
COTS-based application. All data must be converted to relational.
The contact management subsystem needs to be re-platform to the
new corporate standard but must keep shared data synchronized.
Lastly, customer desires to document all processes to comply with
Sarbanes-Oxley compliances. This includes all business process screens,
key business logic, and database structure. Documentation will be
used to train future staff as required. |
What's New
1) Thanks to Joe Dale for finding the missing
documentation for the Problem Incident Report sequence!
2) Looking for information about data
archiving/history policies for the PEOPLE database.
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